F A Q s

FREE SHIPPING

All products are shipped free of charge within Australia. Approximate delivery time is 7 to 28 days.

WORLDWIDE SHIPPING

We send to anywhere in the world. Postage will be quoted in the shopping cart at checkout time.

POSTAGE

All products are posted free of charge within Australia. Approximate delivery time is from 7 to 28 days.

We deliver to any-where in the world using the Australia Post postal service.

All products are packed with the view they might have a rough ride.

Approximate delivery time for international orders is from 7 to 28 days.

REFUNDS

We are subject to Australian regulations.

Refunds are issued for faulty goods within 30 days from delivery.

A full refund or product exchange will be offered.

Just use the contact us form or send an email and we will do the rest.

SECURITY

This store uses PayPal.

The security of our site is of paramount importance, so in order to protect you the customer, we have implemented a number of security measures to ensure that your data is safe.

Personal and financial information is secured by encryption on every checkout page.

All transactions come with a SSL certificate that is used at checkout time to ensure that you feel secure and confident when making a purchase.

The domain is also certified internationally.


ACCOUNT ACCESS

All login credentials and pages are always protected by an SSL certificate which means that they are always encrypted, and cannot be stolen by a hacker watching your session.

We will not sell your information to third parties, ever.

WHOLESALE

We do wholesale most of our dvds and other products.

If you require wholesale prices, send us an email to wholesale@urbangypsyaustralia.com or use the contact us form.

EBAY STORE

Yes we do operate an ebay store.

It can be found at www.urbangypsyaustralia.com.au or use our links at the top and bottom of this site.

We do not stock our full range on ebay, but we do offer a good selection of our products.

We pride ourselves on our high standards and ratings on eBay, so feel free to read comments left by other happy urban gypsy’s, from all over the world.

TWITTER

you can find us at www.twitter.com/urbangypsyaus, please be aware that we are new to twitter and still in the learning faze.

FACEBOOK

There are links to Facebook in the top and bottom menus.

Or you can find us at www.facebook.com/urbangypsyaustralia

WHAT IF THINGS GO WRONG

Sometimes things go wrong. But dont panic, just use the contact us form or drop us an email, and we’ll resolve the issue as quick as we can.

SOMETHING ELSE

There is an old saying " there are no stupid questions ".

So don’t hesitate to contact us, we’re here to help and will assist in any way we can.